•     Information Technology Department

    MCPS IT Department

                                                Meet the Staff 

    • Technology Director - Brian Conniff
    • Network Coordinators
      • Jake Mandell
      • Justin Lee
      • Mathew Wittkopp
    • PC/Network Technicians
      • Brandon Frey
      • Mandy Tiefenthaler
      • Jennifer Wills
      • Cheri Dreke
      • Shane Britt
      • Paul Koz
    • Systems Information Specialist (Infinite Campus) - Ray Schurman
    • Systems Information Specialist (Munis) - John Vaello
    • Data Manager - Travis Benson


     Help Reporting Trouble


    Reports of computer or network trouble can be submitted to the IT Department in two ways:

    1. Email Help Desk: Email the Help Desk (helpdesk@mcpsmt.org) with a description of the problem. Please include your full name, building in which you work, room number, and the name of the computer, projector, display, or printer experiencing technical difficulties. The IT Department Help Desk will then generate a Help Desk ticket for you.
    2. Call Help Desk: Call the district Help Desk (ext. 7777) and describe the problem to the attendant or leave the description in a voicemail. Please include your full name, building in which you work, room number, and the name of the computer or printer experiencing technical difficulties.  A Help Desk ticket will be generated for you. (The Help Desk hours are Monday - Friday, 7:30am - 4:00pm)

    IT Department procedures for Help Desk tickets: 

    • Help Desk will generate a ticket upon receipt of email or phone call.
      • High Priority - Issues that affect the entire District, staff unable to perform required duties, or issues with entire computer labs that affect students' ability to complete work.
      • Medium Priority - Projectors and Interactive White Board problems that impact instruction.
      • Standard Priority - All other requests.
      • Techs will prioritize the ticket in 1 of 3 categories.
    • Help Desk tickets will be addressed as follows:
      • High Priority - 4 hours
      • Medium Priority - 8 hours
      • Standard Priority - 5 working days

    Factors that may affect completion times include the need to order parts or supplies, approval of funding, outsourcing of tasks, warranty work and other related delays. High volume times such as the start of the school year and returning from long holidays may also delay completion times. We appreciate your patience and understanding as we work diligently to complete all Help Desk tickets. 


    Network Connections   District Network Connections 


    The Missoula County Public Schools network is a critical resource shared by all buildings and users.  It provides the means to communicate both within the District and via the internet to the rest of the world. Installation and ongoing maintenance of this system requires the cooperative efforts of all users and user groups.  The Director of Technology and IT Department will ensure that the District's network meets the standards identified in the Instructional and Information Technology Plan.