Reports of computer or network trouble can be submitted to the IT Department in two ways:
- Email Help Desk: Email the Help Desk (helpdesk@mcpsmt.org) with a description of the problem. Please include your full name, building in which you work, room number, and the name of the computer, projector, display, or printer experiencing technical difficulties. The IT Department Help Desk will then generate a Help Desk ticket for you.
- Submit a Ticket through our Client Portal:
Help desk
IT Department Priorities for Help Desk tickets:
- High Priority - Issues that affect the entire District, staff unable to perform required duties, or issues with entire computer labs that affect students' ability to complete work.
- Medium Priority - Projectors and Interactive White Board problems that impact instruction.
- Standard Priority - All other requests.
- Techs will prioritize the ticket in 1 of 3 categories.
Help Desk tickets will be addressed as follows:
- High Priority - 4 hours
- Medium Priority - 8 hours
- Standard Priority - 5 working days
Factors that may affect completion times include the need to order parts or supplies, approval of funding, outsourcing of tasks, warranty work and other related delays. High volume times such as the start of the school year and returning from long holidays may also delay completion times. We appreciate your patience and understanding as we work diligently to complete all Help Desk tickets.
