• Information Technology Department

    Technology Staff

     

    Meet the Staff 

    • Technology Director - Rae Cooper
    • Network Coordinator (Directory Services) - Jake Mandell
    • Network Coordinator (Network Infrastructure) - Maurice Austin
    • Network Coordinator (Network Security) - Brian Conniff
    • PC/Network Technician (HelpDesk) - Ken Kunkel
    • Lead PC/Network Technician - Paul Kozlowitz
    • PC/Network Technicians
      • John Murdock
      • Dylan O'Leary
      • Jennifer Richard
      • Ray Schurman
      • Jennifer Wills
    • Systems Information Specialist (Q) - Tyler Chipot
    • Systems Information Specialist (Munis) - Krista Scalise

     

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    Reporting Trouble

     

    Reports of computer or network trouble can be submitted to the IT Department in two ways:

    1. Email HelpDesk:  Email the HelpDesk with a description of the problem. Please include your full name, building in which you work, room number, and the name of the computer, projector, display, or printer experiencing technical difficulties. The IT Department HelpDesk will then generate a HelpDesk ticket for you.
    2. Call HelpDesk:  Call the district HelpDesk (ext. 7777) and describe the problem to the attendant or leave the description in a voicemail. Please include your full name, building in which you work, room number, and the name of the computer or printer experiencing technical difficulties.  A HelpDesk ticket will be generated for you. (The HelpDesk hours are Monday - Friday, 7:30am - 4:00pm)

    IT Department procedures for HelpDesk tickets: 

    • HelpDesk attendant will generate a ticket upon receipt of email or phone call.
      • High Priority - Issues that affect the entire District, staff unable to perform required duties, or issues with entire computer labs that affect students' ability to complete work.
      • Medium Priority - Projectors and Interactive White Board problems that impact instruction.
      • Standard Priority - All other requests.
      • Attendant will prioritize the ticket in 1 of 3 categories:
    • HelpDesk tickets will addressed as follows:
      • High Priority - 4 hours
      • Medium Priority - 8 hours
      • Standard Priority - 5 working days

    Factors that may affect completion times include the need to order parts or supplies, approval of funding, outsourcing of tasks, warranty work and other related delays. High volume times such as the start of the school year and returning from long holidays may also delay completion times. We appreciate your patience and understanding as we work diligently to complete all HelpDesk tickets. 

     

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    District Network Connections 

     

    The Missoula County Public Schools network is a critical resource shared by all buildings and users.  It provides the means to communicate both within the District and via the internet to the rest of the world. Installation and ongoing maintenance of this system requires the cooperative efforts of all users and user groups.  The Director of Technology and IT Department will ensure that the District network meets the standards identified in the Instructional and Information Technology Plan.