• Information System Center

    Technology Staff

     

    Meet the Staff

     

     

    • Senior Information Systems Manager - Russ Hendrickson
    • Network Coordinator (Directory Services) - Jake Mandell
    • Network Coordinator (Network Infrastructure) - Maurice Austin
    • Network Coordinator (Network Security)- Brian Conniff
    • PC/Network Technician (Helpdesk) - Ken Kunkel
    • PC/Network Technicians (Region 1) - Dylan O'Leary and John Murdock
    • PC/Network Technicians (Region 2) - Terry Riebe and Jennifer Wills
    • PC/Network Technicians (Region 3) - Paul Kozlowitz and Jennifer Richard

     

    Reporting Trouble

     

    Reporting Trouble

     

    Reports of computer or network trouble can be submitted to the information Systems Center in any of two ways:

    1. Email HelpDesk:  Email the Helpdesk with a description of the problem.  Please include your full name, building in which you work, room number and the name of the computer or printer experiencing technical difficulties.  The ISC Helpdesk will then generate a Helpdesk ticket for you.
    2. Call HelpDesk:  Call the district HelpDesk (ext. 7777) and describe the problem to the attendant or leave the description in a voice-mail message. Please include your full name, building in which you work, room number and the name of the computer or printer experiencing technical difficulties.  A HelpDesk ticket will be generated for you.

    ISC procedures for HelpDesk tickets: 

    • HelpDesk attendant will generate a ticket upon receipt of email or phone call.
      • Attendant will prioritize the ticket in 1 of 3 categories:
        • High Priority - Issues that affect the entire District, staff unable to perform required duties, or issues with entire computer labs that affect students' ability to complete work.
        • Medium Priority - Projectors and Interactive White Board problems that affect instruction.
        • Standard Priority - All other requests.
    • HelpDesk tickets will addressed as follows:
      • High Priority - 4 hours
      • Medium Priority - 8 hours
      • Standard Priority - 5 working days

    Factors that may affect completion times include the need to order parts or supplies, approval of funding, outsourcing of tasks, warranty work and other related delays.  High volume times such as the start of school year and returning from long holidays may also delay completion times.  We appreciate your patience and understanding as we work diligently to complete all HelpDesk tickets. 

     

    Network Connections

     

    District Network Connections 

     

    The Missoula County Public Schools Network is a critical resource shared by all buildings and users.  It provides the means to communicate both within the District and via the Internet to the rest of the world. Installation and ongoing maintenance of this system requires the cooperative efforts of all users and user groups.  The Director of Technology and ISC will ensure that the District Network meets the standards identified in the Instructional and Information Technology Plan.

     

     

SCHOOL 14-15 WAN15-16 WAN NOTES 
Sentinel High School100 Mbps 1000 Mbps Direct Fiber line to the BB 
Hellgate High School 100 Mbps 1000 Mbps  Fiber Line 
Big Sky High School 100 Mbps 1000 Mbps  Fiber Line 
Seeley Swan High School 20 Mbps 250 Mbps Fiber Line 
Willard Alternative Program 100 Mbps 100 Mbps Wireless Via KMSO Tower 
    
Meadow Hill Middle School 100 Mbps 300 Mbps Wireless Via KMSO Tower  
CS Porter Middle School 100 Mbps 300 Mbps Wireless Via KMSO Tower  
Washington Middle School 100 Mbps 300 Mbps Wireless Via KMSO Tower  
    
Cold Springs Elementary 100 Mbps 100 Mbps Wireless Via KMSO Tower  
Chief Charlo Elementary 100 Mbps100 Mbps Wireless Via KMSO Tower  
Russell Elementary 100 Mbps 300 Mbps Wireless Via KMSO Tower  
Rattlesnake Elementary100 Mbps 100 Mbps Wireless Via KMSO Tower  
Paxson Elementary 100 Mbps 300 Mbps Wireless Via KMSO Tower  
Lewis and Clark Elementary 100 Mbps 300 Mbps Wireless Via KMSO Tower  
Franklin Elementary 100 Mbps 100 Mbps Wireless Via KMSO Tower  
Hawthorne Elementary 100 Mbps 300 Mbps Wireless Via KMSO Tower  
Lowell Elementary 100 Mbps 100 Mbps Wireless Via KMSO Tower  
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